Shipping policy
Where we deliver
We deliver to business and venue street addresses in Australia, including Tasmania. We do not ship internationally from the Nomni Shop, and we do not deliver to Australian islands other than Tasmania. We do not deliver to PO Boxes or parcel lockers, because hardware deliveries need a signature. Effective date: 10 November 2026.
How we ship
Orders are sent by express courier with FedEx (TNT's Australian express services now operate as part of FedEx). We may use a related FedEx or TNT service where that gives a better or more reliable delivery to your area. We email tracking details when your order is dispatched. A signature is required. Please make sure someone can receive the delivery at the venue or business street address during business hours.
Consumables such as paper, labels and ribbons are sent on the same express service.
Dispatch times
In-stock orders placed before 2:00 pm Melbourne time on a business day are usually dispatched the same day. Orders placed after that time, or on a weekend or public holiday, are usually dispatched the next business day. Devices we configure for you before dispatch may take a further 1 to 3 business days. Pre-order dates are estimates, and we will tell you if a date changes.
Delivery times
These times run from dispatch, and are estimates only:
- Metro areas: usually 1 to 2 business days.
- Regional areas: usually 2 to 5 business days.
- Remote areas, or products that must travel by road because they contain lithium batteries, may take longer.
We will try to meet these times, but we are not responsible for delay caused by the courier or by events outside our reasonable control.
Delivery charges
Delivery is charged. There is no free-shipping threshold. Charges are in Australian dollars and include GST. The fee depends on the products in your order and where we are sending them, and is shown at checkout before you pay:
- Express: $25 for standard hardware and most accessories.
- Small-item products: $15.
- Heavy shipments: $55 for orders weighing 35 to 80 kg. Thermal paper sent to the ACT, NT, Queensland, Western Australia or Tasmania is $75 for shipments weighing 25 to 80 kg (thermal paper to Victoria, South Australia or New South Wales is $55 for 35 to 80 kg).
These are the current Nomni Shop delivery fees. If an order needs a different charge, we will show it at checkout before you pay, or contact you before we proceed.
Local pickup
You can collect an order by local pickup in Melbourne, at no charge. Pickup orders are usually ready within 24 hours. We will tell you when your order is ready. Please bring your confirmation email and identification when you collect it.
Damaged, missing or wrong items
If your order arrives damaged, incomplete or wrong, tell us as soon as possible, ideally within 2 business days, at rma@nomni.ai with your order number and photos of the item and the packaging. We will fix it at no cost to you. This does not limit your rights under the Australian Consumer Law. More detail is in our Returns, Refunds and Warranty Policy.
Failed delivery
If nobody is available to sign, the courier will usually leave a card and try again. If a parcel is returned to us because you were not available or because of an address issue, and that was not our fault, the delivery fee is charged again for re-delivery.
Returns freight
Who pays freight for returns, including faulty and change of mind returns, is set out in our Returns, Refunds and Warranty Policy. If we accept a fault, warranty or consumer guarantee claim, we provide a prepaid return label. Advance replacements for venues that cannot trade are dispatched with reasonable endeavours within 5 to 10 business days of your notice, as set out in that policy.
Risk and ownership
Risk in a product passes to you on delivery. Ownership passes when we receive payment in full.
Contact
- Orders and delivery: support@nomni.ai
- Returns: rma@nomni.ai or 1300 445 483
- Phone: 1300 445 483